privacy & cookie policy

This website uses cookies to ensure proper functionality of the shopping cart and checkout progress. By continuing to browse the site you are agreeing to the use of cookies. Please read the following to learn about cookie settings.

General

This privacy statement sets out how amieetcopain.com will store and use information relating to you. This applies to the entire website. Any changes to these policies will be posted on Terms and conditions. amieetcopain.com is a trading name of Amie Et Copain. amieetcopain.com is committed to respecting your privacy. We have structured our website so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.

Security

amieetcopain.com is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server, SSL and in accordance with the PCI DSS security standard. They encrypt all information you input before it is sent to us. Furthermore, we pledge to meet fully with the requirements of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of the Hong Kong. We follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive or other information to you. If you have any further questions about our credit card security policies, please contact us. Click on the contact us tab at the bottom of this page.

Note: If you still have questions about shopping online, but want to enjoy the benefits of shopping at amieetcopain.com, contact our Customer Care team using the contact links provided on this website.

What we collect

We collect the following information:

  • Where you order products, we will collect your name, contact and billing information, transaction and credit card information.
  • When you register with us to receive our newsletter or details of offers or products we will collect your e-mail address and mobile number. You can also provide us with more information about you and your family so that the details of offers and products we send you will be more suited to your circumstances.
  • Our website uses cookies, which are programs which collect additional information. In order to learn more see, How We Use Cookies below.

What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • To analyse the use of the amieetcopain.com website.
  • We may use the information to improve our products and services.
  • Our representatives may follow up, either by e-mail, phone or mail, to people who have purchased goods from our site as part of our customer care procedures.
  • To send promotional e-mail about new products, special offers and services or other information for amieetcopain.com, any other companies within the same group of companies and selected third party companies which we think you may find interesting using the e-mail address which you have provided unless you have asked us not to do so when you registered as a user on this site.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail or phone.

Who we share the information with and your choices

When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.

We will not sell, distribute or lease your personal information to third parties other than our subsidiaries and parent company, subsidiaries of the same parent company, or our successor in business unless we have your permission or are required by law.

When you provide any information on line, you should look for the box which you can click to say that you do not want the information to be used by anyone for direct marketing purposes. If you have not previously objected to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing to us at:

[email protected] Your request will normally be processed within 15 working days upon our receipt of your email.

Email Subscriptions

If you are opted into Amie et copain emails and wish to change your preferences, you can do so by logging into 'my account' at anytime.

If you wish to unsubscribe from email communications from Amie et copain you can do so by clicking on the unsubscribe link at the bottom of any email received, or else, amend your preferences when you log into 'my account'.

If you believe that any information we are holding on you is incorrect or incomplete, please call or e-mail us as soon as possible to the above email address. We will correct any information which was found to be incorrect promptly.

Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Our Cookies Policy

What are cookies?

Cookies are small text files placed on your computer by the websites that you visit. They make your online interactions faster and easier.

Types of cookies

On this website we use two types of cookies:

Session Cookies: These are temporary cookies which are stored during your browsing session. They are automatically deleted from your computer or device when you close your browser.

Some of the things we use session cookies for include:

  • allowing you to move from page to page on our website
  • remembering what you have in your shopping basket
  • allowing us to take payment for and complete your order

Persistent Cookies: These are cookies which are not deleted from your computer or device after you have visited our website. These cookies help us to remember you and your preferences when you come back to this website.

Some of the things we use persistent cookies for include:

  • remembering your journey around our website
  • remembering your preferences when you come back to our website
  • allowing you to interface with social media sites

Cookies we use

The table below contains details of the cookies we use and why. The data we collect and record via cookies are completely anonymous. The data will never contain any of your personal details.

Cookie Name

Purpose

Google Analytics

Collects information about how our visitors use our website. We use this information to help us improve the website. These cookies collect information in an anonymous form such as the number of visitors to our site, where visitors have come to the site from and the pages they visited.

Facebook Cookies/Tracking Pixels

Collects information about how our visitors use our website. We use this information to help us improve the website. These cookies collect information in an anonymous form such as the number of visitors to our site, where visitors have come to the site from and the pages they visited.

How do I manage cookies?

Most web browsers allow you to control cookies through your browser settings. You can check how to manage cookies by clicking on the link below which relates to your browser:

Microsoft Internet Explorer

Google Chrome

Safari

Mozilla Firefox

If your web browser is not detailed above or you are using a mobile device, please consult your user manual or online help guide for details on how to control cookies. To find out more about cookies and how to manage them, you may wish to visit www.allaboutcookies.org.

Please remember that all of the links above are third party websites. We do not endorse them and are not responsible for their contents.

What happens if I disable cookies?

If you disable cookies it may affect the service you receive from our website and other websites. For example you may not be able to:

  • view images
  • add items to your basket or buy them
  • see other customers' reviews or write reviews

Please remember that if you wish to disable cookies you will need to do this each time you visit our website.

Our Cookies Policy does not cover any third party websites that are linked to Amie et copain. If you click through to these websites, they may set cookies on your computer. To understand which cookies are used by these companies and how they use your data, please read their privacy and cookies policies. We accept no responsibility or liability for these third party websites.

Changes to our Privacy Policy

We may modify and change this policy from time to time. Any changes to this policy will be published on our website without prior notice to you.

About the Commodities

Suppliers may change the packing, color of products without notice. Thus, the picture is for reference only. The real object should be considered as final. All information about the product is provided by the supplier. Amie et Copain assumes no responsibility for this.


In addition to the price listed on the product page of the website, there may be discounts according to arrangements such as promotional activities and membership levels. The price of the product purchased by the user is subject to the final price of the payment interface, and the user has been fully understood and recognized the price of the products before payment. If the goods ordered by the user are out of stock, the company can also cancel the order in whole or in part and return the prepaid money (without interest) by the user. The company is not responsible for the legal obligations and responsibilities from the failure to complete the transaction due to product shortage. In addition, products marked [for use outside Hong Kong] on the website may not be directly applicable to Hong Kong due to voltage and electric plugs. Such products are only available for purchase by customers outside Hong Kong. If you use them in areas that are not directly applicable, you must bear the responsibility for it.

Limitation of Liability

If the website system crashes or cannot be used normally due to accidents, third-party reasons, or reasons beyond the reasonable control of the company, the company will not be responsible for the failure of online transactions or the loss of relevant information, records, etc.

All product-related risks are the responsibility of the customer, the factory or the manufacturer. The company as a retailer will not bear the liability of (including but not limited to) accidental casualties and losses caused by improper use of the product and product damage.

We will make every effort to ensure that the price, information and size of the goods listed on the online store are correct. Once errors or omissions occur, the company will take reasonable measures to correct them as soon as possible. We reserve the right to change the price of the goods without prior notice. We can decide whether to accept all orders based on the inventory supply. If due to any unforeseen reasons, including computer system virus infection, defects, tampering, unauthorized interference, fraud, technical failure, human omission or any other reason beyond the control of AMIE ET COPAIN , AMIE ET COPAIN reserves absolute rights to take any feasible action including event or order cancellation. However, the company does not promise that the service or website is free of any defects (and errors). If you find any errors or omissions, please inform us via email [email protected] or online customer service.

The company does not promise that your enjoyment of the service or the use of the website will not be interfered with, nor does it promise that any information (or messages) transmitted through the service or website will be accurately, reliably and timely.

The company does not promise that the service or website will not carry viruses or other content that may adversely affect any technology.

The company reserves the right to change, revise, replace, suspend or delete information or offers on the website or as part of the service from time to time without prior notice. In order to repair, maintain or introduce new facilities or services, your use of the website and/or services may be restricted from time to time. The company will resume the above use as soon as possible. The company is not responsible for functions that rely on browsers or other third-party software (including but not limited to the RSS interface) to operate. For the avoidance of doubt, the company may withdraw any information or offers from the website or service at any time.

We may have service providers hosted in our Websites which are operated by third party merchants. If you want to use, order or receive any services and/or products from any of them, please note that any personally identifiable information you provide, once transferred to the relevant merchant, is beyond our control and thus outside the scope of protection afforded by us.

We may contain materials produced by third parties or links to other websites. AMIE ET COPAIN  accept no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to yohohongkong.com) which are not under AMIE ET COPAIN direct control. AMIE ET COPAIN  reserves the right to require the removal of any link from another website to yohohongkong.com which is installed without obtaining the prior written consent of AMIE ET COPAIN 

AMIE ET COPAIN accept no responsibility or liability in respect of import restriction of non-local orders. Responsibility or liability in respect of import restriction of non-local orders should be borne solely by the customer. AMIE ET COPAIN reserves the right to claim any damages from import restriction orders.

About the delivery 

Pre-order item / Online only item need to order from supplier(s) after we have received the payment from the client. The estimate lead time maybe delay or earlier depends on the arrangement from supplier(s).

AMIE ET COPAIN shall not be liable for any loss or damage (including but not limited to loss of profits, income, interest and future business) in connection with the delivery of goods, whether such loss or damage is special or indirect, whether AMIE ET COPAIN knows of the risk of such loss or damage before or after the goods are accepted for delivery. All delivery dates and times are estimated only and AMIE ET COPAIN will endeavour to dispatch the goods as soon as possible but will not be liable for any loss or damage arising from any delay or non-delivery. If the customer considers that the provisions of these terms and conditions relating to indemnity will not adequately compensate him/her for loss, he/she should take out his/her own insurance.

Customers who opt for in-store pickup should pick up the goods within 15 days after receiving the notification. Due to limited storage space at stores, if customers have not picked up the goods for more than 15 days after the notification, AMIE ET COPAIN may reserve the right to charge additional administrative fees and storage fees to customers. Shall the goods not be picked up for more than 60 days after the notification, AMIE ET COPAIN will transfer the goods back to the warehouse. When customers come to pick up after 60 days, AMIE ET COPAIN will charge a 15% restocking fee on top of the invoice amount, and the goods will be arranged from the warehouse back to the stores. Additional lead time may be involved depending on the product supply and delivery schedule. Our staff may request further information from the customer in verifying his or her identity, including full name and/or credit card that the customer used to replace the order. If our staff cannot verify the identity, the staff may reserve any right to refuse delivering the goods so as to protect the interests of our customers.

When the goods are in-stock, customers need to arrange the shipment within 60 days upon placing the orders (including large appliances); while for out-of-stock cases, customers may need to arrange the shipment within 60 days upon the goods arriving warehouse. Shall the delivery not be arranged by the customers for more than 60 days, we will charge a 15% fee as storage fee (and the relevant insurance fee) on top of the invoice amount. If there are any special requests, such as scheduled delay shipment due to renovation, please contact our customer service team in advance and we will review case by case.

The delivery service of large home appliances is subject to shipping charges (subject to the shipping charges displayed on the product page). Additional charges are required for outlying islands and remote areas. Stair, road, installation, and recycling fees are subject to the product size and brand. Please check with the online customer service officers for details of delivery charges before purchasing.

The company will deliver the products to the delivery address provided by the customer through the company’s staff or a third-party courier company. When the product is delivered to the delivery address provided by the customer, the customer must receive the product in person (except for the case where the customer has given special instructions to place the goods outside the door or the lobby management office, but the customer must bear the risk of losing the delivered product under any circumstances). If the customer fails to receive the product for any reason, the customer agrees and accepts that the company has the right to choose to charge an additional fee or cancel the order.

如閣下對產品有意見,請保留原整包裝及寄件包裝,請勿使用並即時拍照; 當收貨時發現包裝有嚴重缺損,請立即拍照通知本公司及拒收。所有貨品包裝一經使用,非合理原因本公司有權不予退貨及退款。 因閣下個人原因造成的商品損壞(如自行修改、[其他原因])及保管不當、商品的正常磨損,不予退貨。未經授權的維修、誤用、疏忽、濫用、事故、改動、不正確的安裝所造成的商品品質問題,或撕毀、塗改標貼、防偽標記等不予退換。附贈品之商品、組合銷售商品、禮包、套裝中的商品不可以部分退貨。由於處理不當及退貨寄運過程中不論任何原因導致貨品出現損壞及遺失,風險由買家承擔,[網店]不會作出任何賠償及退還款項。所有非質量問題要求退換貨品,運費將由買家承擔。退換貨時,請您務必將保持完好的原品牌包裝盒或袋、內帶附件、標籤、說明書等,發貨單、收貨快遞面單(如有發票或贈品)需同商品一起退回。如寄回商品缺少發貨單、收貨快遞面單或包裝破損/丟失,即便在退換貨期內,也無法為您辦理。由於本公司並不是生產商及物流公司,本公司會盡力向有關方面提出反映及盡力協助。由於生產商及物流公司有權要求閣下提供足夠資料,如資料不足或申請時已超出合理時效,閣下之申請可能未能接納和受理,如有爭議,均依據有關方面規定或解釋,並可隨時補充,本公司會按照有關方面提出的最終決定向閣下作出回覆,本公司明確聲明有權不承擔任何明示或默示因本產品所生或衍生之擔保責任,以及無須負有任何形式之賠償或補償之責任或義務。若因退款或退貨引起任何爭議,本公司保留最終決定權。所有口頭或即時軟件對話均不構成任何保證及承諾,一切記錄請以電郵方式通知本公司作準。所有產品是以供應商提供的「現況」作準,不排除產品作適時更新及任何改變,本公司不會事先向外通知或作出任何補償或退款或退貨,而無需承擔任何責任。網店圖片及資訊僅供參考,因拍攝燈光及不同顯示器色差等問題可能造成商品圖片與實物有色差,商品以實物為準。