For Online purchases:

We, amie et copain will take picture for the purchased items & delivery information before delivery. We will take video if any. Customer needs to check if it is correct, if not, please reply us immediately. Otherwise, there is no exchange & refund for the item(s).

If the paid items has been shortage by supplier, we will refund within 48hours. The amount of of refund is based on the amount of the shortage item which client paid if the client pay by cash/ bank transfer. There is service charge by Paypal if client paid by paypal. Thus, the amount of refund of shortage item, it will be deducted from the service charge by Paypal.

All paid items cannot refund.

For purchase at Store:

Clients need to check the quality & quantities of purchased item(s) before you left the store. Otherwise, there is no exchange & refund for the item(s).

We have mentioned some items need to take time for delivery from warehouse to our store. If you have placed order and paid, that means you have accepted the arrangement. No refund to be accepted under this situation.